24/7 Support


If you have any financial, technical,  or promotional questions relating to Silversands Casino, please  email support@silversandscasino.com or call them.  Their well trained and friendly support staff will respond personally to you within 30 minutes as they hey are available to assist you 24/7 – that’s 24 hours a day, 7 days a week.

Toll free on 0 8000 SANDS / 0800 980752

To save yourself time, before contacting the support team, you may wish to take a look at some of the frequently asked questions (FAQS) they have compiled.  It is likely you may find your answer here, as most common issues have been addressed.

Are there any costs to register at Silversands Casino?

No. Whether you register for fun or to play for real cash, there is no cost in registering.

Is there an alternative way of registering that is not over the internet?

As Silverands uses the latest Industry Standard Security measures, you are assured of the safety of your information over the Internet.

What games are offered?

Silversands Casino offers a large variety of games including Blackjack, Slots, Roulette, War, Video Poker, Pai Gow, Baccarat, Let me Ride and  Red Dog.  New games are developed on a regular basis which you will be informed of if you are a registered player. In addition, online tutorials are provided on the following games:

War, Video Poker, Slots, Baccarat, Craps, Blackjack, Le em Ride, Keno, Pai Gow, Red Dog and Roulette

How will my winnings be paid to me?

Methods vary depending on the method of deposit.  Full information is provided on the Banking page of the Silversands Casino website.

How do I Download the Free Casino Software?

Visit our Free Download page where everything is explained step by step as well as a video demo of the process.

Is it necessary to download the software each time I play?

Not at all. You need to download and install the casino program once only.  Once this is installed you can play in the Casino as often as you like.

What should I do if I forget my login information?

There is a ‘Forgot Password’ button on the login screen of the lobby which you can use to have your password sent to your  email address on file.  If you still have trouble,  please email the Support Team with your full name, clearly explaining your issue.

What do I do if I have a problem logging into the Casino?

This can happen if you have typed your Account number or Password incorrectly.  Recheck these and try again. If the problem persists, then you would need to  please contact the support team using the email address or telephone number provided at the top of the page.

What happens to my bet if I lose my Internet connection?

If the gaming server resolves the game bet on after you have lost your Internet connection, it will refresh your credit balance with the outcome of the bet. If it cannot resolve the game bet on during the connectivity loss, it will present you with the unfinished bet the next time you log in where you can then replay the game that was being played when the connectivity loss occurred.

How safe is it to provide my credit card information over the Internet?

Very safe! We are PCI DSS (Payment Card Industry Data Security Standard) approved. Our IT systems have been checked by usd AG according to the Payment Card Industry Data Security Standard and it has been confirmed by them that our IT systems have the best possible protection against criminal attacks.

What do I need to do if my bonus has not been automatically credited to my account?

If your bonus is not automatically added to your account, please log out of the casino and then log back in again. If the bonus has still not appeared, and you are certain that you have completed the wagering, then please contact the Silversands  support team.

What is a comp balance? How do I redeem  points? What is their value?

Your comp balance accumulates for every Pound wagered at Silversands. You can redeem your comp points at any time either in the cashier section of the casino interface, or through the VIP Player Club. For every 500 comp points you redeem, you can earn the equivalent of 1 Pound in the casino.

What is a coupon? How do I redeem coupons? How many times I can redeem the same coupon?

A coupon code is a voucher that you use in the cashier of the casino software interface to claim a bonus  on your next deposit, or for free.  Depending upon the coupon type, you can redeem a percentage, a fixed amount, or a free money coupon.  Please note each player can only redeem a coupon once. With a deposit bonus coupon you must first insert your coupon code in the cashier section before depositing funds.

Please contact the Silversands Casino support team if you are not able to find an appropriate answer to your question, and we will respond promptly.

Please include your full name, user name and a detailed description of your problem when you email the support team so that they can provide a quick and helpful response.

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